Grant Hansen
About Grant Hansen
Grant Hansen is a Senior Support Analyst at Thomson Reuters in Melbourne, Australia, where he has worked since 2015. He has a background in accounting and technology, with experience in various roles including Graduate Accountant and Sales Consultant.
Work at Thomson Reuters
Grant Hansen has been employed at Thomson Reuters as a Senior Support Analyst since 2015. In this role, he has contributed to various projects and initiatives aimed at improving client support and operational efficiency. Hansen's responsibilities include developing real-time dashboards and visualizations using Power BI to report on client trends. His work has focused on enhancing the user experience for both clients and internal stakeholders.
Previous Employment Experience
Prior to his current role, Grant Hansen held several positions in different organizations. He worked at Effective Measure as a Graduate Accountant for five months in 2014. He also served as a Sales Consultant at ANZ for five months during the same year. Earlier in his career, he was an Inventory Controller at Coles Group from 2007 to 2009, where he managed inventory processes.
Education and Expertise
Grant Hansen has a diverse educational background. He studied at Massey University, where he earned a Bachelor of Accountancy (BAcc) from 2011 to 2013. He also completed an Advanced Diploma in Business Studies at Central Institute of Technology from 1993 to 1994. Additionally, he achieved a Diploma of Information Technology from Spherion Education Ltd in 2002 and participated in the CPA Australia Program from 2014 to 2017.
Achievements in Process Improvement
Throughout his career, Grant Hansen has focused on process improvement and efficiency. He developed automated welcome email templates and a bulk send email tool, resulting in significant time savings for his team. Furthermore, he created online training manuals to enhance understanding of processes for clients and internal stakeholders, demonstrating his commitment to effective communication and training.