Gregory "Greg" Kersey
About Gregory "Greg" Kersey
Gregory 'Greg' Kersey is a Product Support Specialist with experience in technical support and signal analysis. He is currently pursuing an internship in software development or engineering while studying for a Bachelor's degree in Computer Science.
Work at Thomson Reuters
Greg Kersey has been employed at Thomson Reuters as a Product Support Specialist since 2022. In this role, he provides product support across a wide range of tax products. He enhances customer experience by utilizing various communication channels to address inquiries and resolve issues. His responsibilities include troubleshooting product-related problems and ensuring that clients receive effective solutions.
Previous Experience at Concentrix
Prior to his current position, Greg Kersey worked at Concentrix as a Technical Support Specialist from 2021 to 2022 for a duration of nine months. In this role, he was responsible for assisting customers with technical issues and providing solutions to enhance user satisfaction. His experience at Concentrix contributed to his skills in customer support and technical troubleshooting.
Military Background as Signals Analyst
Greg Kersey served in the US Army as a Signals Analyst from 2017 to 2020 at Schofield Barracks in Hawaii. During his three years of service, he gained valuable experience in signal analysis, which has complemented his technical skills in product support. This background has provided him with a strong foundation in analytical thinking and problem-solving.
Education and Expertise
Greg Kersey studied at American Military University, where he earned an Associate's degree in General Studies from 2019 to 2021. He is currently pursuing a Bachelor's degree in Computer Science at Florida International University, expected to complete in 2024. His educational background equips him with a solid understanding of technical concepts and software development principles.
Career Aspirations in Software Development
Greg Kersey is actively seeking an internship role in software development or engineering. His goal is to apply his technical knowledge and skills in a practical setting, furthering his career in the technology sector. He aims to leverage his experience in product support and signal analysis to contribute effectively to software development projects.