Hanna Lewicki
About Hanna Lewicki
Hanna Lewicki is a Customer Care Specialist currently employed at WINFertility as an Authorization Specialist/Customer Support Agent since 2016. She has extensive experience in managing complex coverage issues and providing support to care managers and customers.
Work at WINFertility
Hanna Lewicki has been employed at WINFertility since 2016 as an Authorization Specialist and Customer Support Agent. In this role, she manages complex coverage and benefits issues, providing essential troubleshooting support for care managers and customers. Her responsibilities include contacting medical providers, pharmacies, and insurance agencies to discuss, clarify, and confirm the accuracy of information received. Additionally, she ensures the accuracy and completeness of clinical outcomes by reviewing data entered into the Authorizations Tracking System by care managers.
Experience at Thomson Reuters
Since 2014, Hanna Lewicki has served as a Customer Care Specialist at Thomson Reuters in Valhalla, NY. In this position, she provides case management, education, and emotional support to customers during the infertility treatment process. Her role involves assisting customers in navigating their treatment options and ensuring they have the necessary resources and information to make informed decisions.
Previous Roles at Mediaspace Solutions
Hanna Lewicki worked at Mediaspace Solutions from 2000 to 2012, where she held multiple positions. She served as a Senior Placement Coordinator for eight years, followed by a role as Operations/Client Relationship Manager for four years. In these roles, she was responsible for managing client relationships and ensuring operational efficiency within the organization.
Education and Expertise
Hanna Lewicki studied at SGGW University of Life Sciences from 1982 to 1987, where she earned a Master's degree in Zoology/Animal Sciences. This educational background has contributed to her analytical skills and understanding of complex biological systems, which may support her work in customer care and support roles.
Experience at Matrix International
Before her tenure at Mediaspace Solutions, Hanna Lewicki worked at Matrix International as a Senior National Accounts Coordinator from 1998 to 2000. In this role, she was involved in managing national accounts, contributing to her extensive experience in customer service and account management.