Hazael Loren Tagaysay Silvestre
About Hazael Loren Tagaysay Silvestre
Hazael Loren Tagaysay Silvestre is a Customer Service Executive with extensive experience in the field, currently working at Refinitiv since 2019 and previously at Thomson Reuters since 2015. She holds a Bachelor's Degree in Nursing from Centro Escolar University and has held various roles in customer service and team supervision.
Work at Thomson Reuters
Hazael Loren Tagaysay Silvestre has been employed at Thomson Reuters since 2015, serving as a Customer Service Executive. Over the course of nine years, he has contributed to the company's operations in the National Capital Region of the Philippines. His role involves providing support and assistance to clients, ensuring their inquiries and concerns are addressed effectively.
Current Role at Refinitiv
Since 2019, Hazael has held the position of Senior Customer Service Executive at Refinitiv in Manila. In this role, he has been responsible for managing customer interactions and enhancing service delivery. His experience in customer service has been instrumental in addressing client needs and improving overall satisfaction.
Previous Experience in Customer Service
Prior to his current roles, Hazael worked at Tech Mahindra as a Team Supervisor from 2011 to 2014. He led a team in providing customer support and improving service efficiency. Additionally, he was employed at PacificHub Corporation as a Customer Service Representative from 2008 to 2010, where he gained foundational experience in customer service operations.
Education and Expertise
Hazael studied at St. Paul College of Pasig for his elementary education from 1994 to 2000. He completed his high school education at Siena College of Taytay from 2000 to 2004. He pursued a Bachelor of Science in Nursing at Purple Cow Public Relations Agency and Centro Escolar University, graduating in 2008. This educational background has contributed to his skills in customer service and communication.