Heather Guggemos
About Heather Guggemos
Heather Guggemos is the Manager of SIAM Service Management at Thomson Reuters, where she has worked since 2019. She has extensive experience in service management and collaboration, having held various roles at UnitedHealth Group and Thomson Reuters over the past three decades.
Current Role at Thomson Reuters
Heather Guggemos serves as the Manager of SIAM Service Management at Thomson Reuters. She has held this position since 2019 and has accumulated five years of experience in this role. In her current capacity, she focuses on managing service integration and service management processes, ensuring effective collaboration between various teams and business partners.
Previous Experience at Thomson Reuters
Heather Guggemos has a notable history with Thomson Reuters, where she worked in several key roles. She was a Senior Major Incident / Problem Manager from 2017 to 2019, a Major Incident Manager from 2013 to 2017, and a Global Service Agent from 2011 to 2013. Additionally, she briefly served as a Senior Technical Lead in Service Management for seven months in 2019. Her tenure at Thomson Reuters spans over eight years.
Experience at UnitedHealth Group
Prior to her roles at Thomson Reuters, Heather Guggemos worked at UnitedHealth Group in various capacities. She served as a Business Analyst from 1992 to 1994, a Software Tester from 1995 to 1996, Technical Support from 1994 to 1995, and as an Administrative Assistant from 1991 to 1992. Her experience at UnitedHealth Group provided her with a strong foundation in technical and analytical skills.
Education and Expertise
Heather Guggemos earned a Bachelor of Arts in Information and Technology Management from Concordia University-St. Paul. Her educational background complements her extensive professional experience, particularly in fostering collaboration and maintaining a strong customer orientation in her roles.
Skills and Professional Attributes
Heather Guggemos possesses excellent communication skills, which enable her to build relationships and consult effectively at all organizational levels. She demonstrates a commitment to delivering real business value and has extensive experience in fostering collaboration between teams and business partners on a global scale.