Heather Schulke
About Heather Schulke
Heather Schulke is a Help Desk Support Engineer at Thomson Reuters, where she has worked since 2019. She has a background in IT support, having held various roles at Northwest Federal Credit Union over a span of six years, and has pursued studies in Electrical Engineering and History.
Work at Thomson Reuters
Heather Schulke has been employed at Thomson Reuters since 2019, serving as a Help Desk Support Engineer. In this role, she provides technical support and assistance to users, ensuring efficient operation of IT systems. Her responsibilities include troubleshooting technical issues and facilitating user access to various software and hardware resources.
Education and Expertise
Heather Schulke studied Electrical Engineering at West Virginia University from 2001 to 2003, completing two years of coursework. She also attended Northern Virginia Community College, where she earned an Associate of Science in General Studies from 2003 to 2005. Additionally, she pursued a Bachelor of Science in History at Shenandoah University for one year, from 2005 to 2006.
Background in IT Support
Heather Schulke has extensive experience in IT support, beginning her career as a Technology Assistant during high school. She worked at Northwest Federal Credit Union from 2008 to 2018, holding various positions including IT Operator and IT Support Technician. Her duties included running daily operational jobs, troubleshooting technical issues, and providing assistance to fellow tellers.
Career Progression at Northwest Federal Credit Union
At Northwest Federal Credit Union, Heather Schulke held multiple roles over several years. She started as a Teller from 2007 to 2008, then transitioned to IT Operator from 2008 to 2012, and later served as IT Support Technician from 2012 to 2018. In these positions, she developed her technical skills and gained valuable experience in customer support and IT operations.