Henry Lui
About Henry Lui
Henry Lui is a Client Specialist at Thomson Reuters, where he has worked since 2011. He has over 15 years of experience in account management and client training within the financial industry and is proficient in Japanese, Mandarin, English, and Cantonese.
Work at Thomson Reuters
Henry Lui has been a Client Specialist at Thomson Reuters since 2011, accumulating 13 years of experience in this role in Hong Kong. His responsibilities include managing client relationships and ensuring customer satisfaction. Prior to his current position, he served as a Senior Account Manager at Thomson Reuters from 1996 to 2005 for nine years. His extensive tenure at the company highlights his commitment to client service and account management.
Education and Expertise
Henry Lui studied at The Chinese University of Hong Kong, where he earned a Bachelor of Science degree in Mathematics from 1987 to 1991. He also attended the International Student Institutes in Tokyo, completing a diploma in Japanese Studies from 1991 to 1993. His educational background supports his expertise in account management and client training within the financial industry.
Background
Before joining Thomson Reuters, Henry held positions that contributed to his professional development. He worked as a Sales Manager at KDDI in the Japanese Team from 2009 to 2011 and briefly at Yamada Electric Industry Co. Ltd. as a Sales Manager in 2011 for five months. These roles provided him with valuable experience in sales and client management.
Achievements
Henry Lui has over 15 years of experience in account management and client training within the financial industry. In his current role at Refinitiv as a Customer Success Manager and Academy Manager since 2018, he plays a key role in generating and retaining revenues while ensuring high customer satisfaction. His analytical mind and strong personal communication skills contribute to his effectiveness in customer success management.
Language Proficiency
Henry possesses language proficiency in Japanese, Mandarin, English, and Cantonese. This multilingual capability enables him to communicate effectively with a diverse client base, enhancing his ability to manage relationships and provide tailored solutions in his roles.