Ian Coles
About Ian Coles
Ian Coles is a Business Analyst with extensive experience in the telecommunications sector, having worked for companies such as Vodafone, Verizon Enterprise Solutions, and Thomson Reuters. He holds a BA (Hons) in European Business Studies from Coventry University and has been involved in various operational change and business systems projects throughout his career.
Current Role at Thomson Reuters
Ian Coles has been working as a Business Analyst at Thomson Reuters since 2019. In this role, he focuses on the development of in-house front-office systems as part of the Business Systems project. He provides operational support and subject matter expertise on business-critical sales processes. His experience in this position spans over five years, contributing to various initiatives within the organization.
Previous Experience at Vodafone
Ian Coles held multiple positions at Vodafone, contributing significantly during his tenure from 2013 to 2017. He served as a Billing Transition Analyst and On-Boarding Coordinator for one year, followed by a role as a Business Change Analyst for six months. Additionally, he worked as a Billing Solutions Consultant and Business Analyst from 2014 to 2016. His work in Newbury focused on enhancing billing processes and implementing business changes.
Experience at Verizon Enterprise Solutions
Ian Coles worked at Verizon Enterprise Solutions in various capacities from 2004 to 2012. His roles included Commissions Analyst, Process Improvement & Change Management Analyst, and Ofcom Billing Accuracy Programme Manager. His experience in Reading, United Kingdom, spanned over five years, where he was involved in billing accuracy and process improvement initiatives.
Education and Professional Development
Ian Coles studied European Business Studies at Coventry University, where he earned a BA (Hons) from 1993 to 1997. He furthered his professional development by completing a course in Business Analysis at Peak Training Solutions Ltd from 2008 to 2009. This educational background has equipped him with the necessary skills for his roles in business analysis and operational change.
Background in Revenue Analysis
Ian Coles began his career in revenue analysis, working as a Revenue Analyst at Cable & Wireless Communications for 11 months in 2000. He also served as a Commissions Analyst at Three from 2002 to 2004. These early roles laid the foundation for his expertise in billing and revenue processes, which he has built upon throughout his career.