Ián De Jesús Guanduláin Villar
About Ián De Jesús Guanduláin Villar
Ián De Jesús Guanduláin Villar is a Sr. Software Support Engineer at Thomson Reuters, where he has worked since 2023. He has a background in customer success and education, with experience in Java and SQL, and a strong focus on technology and client relations.
Work at Thomson Reuters
Ián De Jesús Guanduláin Villar has been employed at Thomson Reuters as a Senior Software Support Engineer since 2023. In this role, he focuses on providing technical support and solutions for software-related issues. His position emphasizes effective communication and relationship building with clients, ensuring that their needs are met efficiently.
Previous Experience in Customer Success
Before joining Thomson Reuters, Ián worked in various roles related to customer success. He served as a Customer Success Intern at Omnitracs México for three months in 2021, where he gained experience in client relations. He also held a part-time position as a Customer Success Associate at Solera, Inc. from 2021 to 2024, further developing his skills in client engagement and support.
Education and Expertise
Ián studied at Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas, where he earned a degree in Telemática from 2017 to 2021. He also attended Universidad Autónoma Benito Juárez de Oaxaca, achieving an Associate's degree in Teaching English as a Foreign Language from 2013 to 2016. His educational background provides a strong foundation in technology and communication.
Technical Skills and Proficiencies
Ián possesses strong technical skills, particularly in Java and SQL, which he utilizes in his software support role. He is skilled in working with databases and solving logic-based problems, with a focus on optimization. His experience as a Junior Technical Consultant and Java Software Developer at QDX Soluciones from 2020 to 2021 contributed to his technical expertise.
Leadership and Team Experience
Since 2017, Ián has been involved in leadership roles through organizations such as Rotary International and AIESEC. His participation in these organizations has allowed him to develop team leadership skills and engage in community service initiatives, enhancing his ability to work collaboratively and effectively.