Jack Rawbone
About Jack Rawbone
Jack Rawbone serves as the Online Product Support Manager at Thomson Reuters, where he focuses on enhancing product usability to minimize customer queries. He has a background in law and experience in product management, and he has worked in this role since 2016 in London, United Kingdom.
Work at Thomson Reuters
Jack Rawbone has served as the Online Product Support Manager at Thomson Reuters since 2016. In this role, he focuses on improving product usability to reduce customer queries. He provides coaching and development to support teams, enhancing service delivery. His responsibilities include collaborating with multiple stakeholders to analyze data and feedback, which aids in understanding customer behavior. His expertise in products and services allows him to effectively resolve customer-impacting issues.
Education and Expertise
Jack Rawbone studied Law at City, University of London, where he earned a Bachelor of Laws (LLB) from 2012 to 2015. His educational background provides him with a solid foundation in legal principles, which may inform his approach to product support and customer service. Additionally, he attended Wallington County Grammar School from 2005 to 2012, completing his secondary education.
Background
Before joining Thomson Reuters, Jack Rawbone participated in the Business Intern Program at Refinitiv in 2016, where he worked in Product Management for one month. This experience contributed to his understanding of product development and customer needs, which he applies in his current role.
Coaching and Development in Support Teams
In his position at Thomson Reuters, Jack Rawbone emphasizes the importance of coaching and development within support teams. He aims to enhance service delivery by equipping team members with the necessary skills and knowledge to address customer inquiries effectively. His approach focuses on fostering a culture of continuous improvement in customer support.