James Dauphine
About James Dauphine
James Dauphine is a Technical Support Rep Analyst at Thomson Reuters, specializing in customer service, SQL Server, and web systems. He has over a decade of experience in technical support roles across various companies, including Teleperformance and GENPACT.
Work at Thomson Reuters
James Dauphine has been employed at Thomson Reuters since 2017, serving as a Technical Support Rep Analyst. His role focuses on customer service, products, SQL Server, systems, troubleshooting, and web support. He has accumulated over seven years of experience in this position, providing technical assistance and support in Ann Arbor, Michigan. His responsibilities include addressing customer inquiries and resolving technical issues related to various software applications.
Previous Experience in Technical Support
Before joining Thomson Reuters, James Dauphine held several positions in technical support. He worked at Teleperformance, USA as a Google Product Support Representative from 2013 to 2014. He then transitioned to GENPACT, where he served as a Google Technical Support Specialist and JavaScript Engineer from 2014 to 2016. Additionally, he worked at Robert Half Technology as an I.T. Support Field Deployment Engineer from 2016 to 2017 and at OtterBase as a Technical Support Representative for AudaExplore in 2016.
Education and Expertise
James Dauphine studied at the University of Michigan College of Engineering, where he completed a Dual Degree Program in Electrical and Computer Engineering with a minor in Engineering Math. He also holds a B.S. in Computer Science from Eastern Michigan University, specializing in Cybersecurity and Information Assurance. Furthermore, he earned an A.S. in Engineering with a focus on Math and Engineering from Washtenaw Community College. His educational background supports his expertise in troubleshooting and providing IT support for SQL Server and web systems.
Background in Management
Prior to his technical support roles, James Dauphine worked at Eisenhower Center as a PCA Manager Analyst from 2004 to 2009. In this position, he managed client caseloads and supervised department employees. This experience in management has contributed to his ability to provide effective support and training in his current technical roles.