James Nguyen
About James Nguyen
James Nguyen serves as the Global Director of BPO at Thomson Reuters, a position he has held since 2014. He has extensive experience in strategic sourcing and operations, having previously worked in senior roles at companies such as The Estée Lauder Companies Inc., Express Scripts, and Deloitte.
Current Role at Thomson Reuters
James Nguyen serves as the Global Director of BPO at Thomson Reuters since 2014. In this role, he oversees business process outsourcing initiatives, focusing on enhancing operational efficiency and service delivery. His leadership contributes to the strategic direction of the organization, ensuring alignment with corporate objectives. Based in Toronto, Ontario, he has been instrumental in driving improvements within the company.
Previous Experience at Strategy&
Before joining Thomson Reuters, James Nguyen worked at Strategy&, part of the PwC Network, as a Senior Associate in the Operations Practice from 2010 to 2011. His tenure in New York, New York, involved consulting on operational strategies and process improvements for various clients, contributing to their overall business performance.
Role at The Estée Lauder Companies Inc.
James Nguyen held the position of Executive Director, Global Strategic Sourcing at The Estée Lauder Companies Inc. from 2005 to 2010. During his five years in New York, he was responsible for overseeing sourcing strategies that supported the company's global operations. His work focused on optimizing supply chain processes and enhancing vendor relationships.
Experience at Express Scripts
From 2011 to 2013, James Nguyen served as Director of Synergy and Transformation at Express Scripts in St. Louis, Missouri. In this role, he led initiatives aimed at improving operational efficiencies and driving transformation within the organization. His efforts contributed to the company's strategic goals during a period of significant change.
Background in Consulting and Operations
James Nguyen began his career in the consulting sector, working at Deloitte in the Strategy and Operations Practice from 2000 to 2003. He then transitioned to Pace Harmon, where he worked as a Management Consultant from 2003 to 2005. His early experiences laid the foundation for his expertise in operational strategy and business process improvement.