Janille Kay Guerrero
About Janille Kay Guerrero
Janille Kay Guerrero is a Credit Controller at Thomson Reuters in Toronto, Ontario, Canada, where she has worked since 2016. She has a background in customer service and credit management, with previous roles at Citi and Aegis Peoplesupport Inc.
Work at Thomson Reuters
Janille Kay Guerrero has been employed at Thomson Reuters as a Credit Controller since 2016. In this role, she is responsible for managing credit and collections processes. Her tenure at the company spans over eight years, during which she has developed expertise in financial management and customer relations. Thomson Reuters is known for its commitment to providing high-quality information and technology solutions, and Guerrero's role contributes to the company's operational efficiency in financial transactions.
Previous Experience at Citi
Before joining Thomson Reuters, Janille Kay Guerrero worked at Citi in various capacities. She served as a Credit and Collections Specialist from 2013 to 2015, where she focused on managing credit accounts and collections. Following this role, she transitioned to a Customer Service Officer position from 2015 to 2016, enhancing her skills in customer interaction and support. Both positions were based in New York, New York, and provided her with valuable experience in the financial services sector.
Background in Customer Support
Janille Kay Guerrero began her career at Aegis Peoplesupport Inc., where she held two positions. She worked as a Csat Coach from 2011 to 2012, focusing on customer satisfaction and service quality. Subsequently, she served as a Team Lead from 2012 to 2013, overseeing a team and ensuring effective service delivery. These roles contributed to her foundational skills in team management and customer service.
Education and Expertise
Janille Kay Guerrero studied at Liceo De Cagayan University, where she earned a Bachelor of Science degree. Her studies spanned from 2006 to 2010 and included disciplines such as Nursing, Management, and Health Care Administration. This educational background has equipped her with a diverse skill set applicable to her roles in finance and customer service.