Jay Brooks
About Jay Brooks
Jay Brooks is an Operations Analyst in User Services at Thomson Reuters, where he has worked since 2016. He holds a Bachelor of Business Administration from Eastern Michigan University and has over 20 years of experience in customer service and operational support roles at Thomson Reuters.
Work at Thomson Reuters
Jay Brooks has held multiple positions at Thomson Reuters over a span of 27 years. He began his career there in 1989 as Manager of Customer Service for the Tax and Accounting division, a role he maintained until 2009. Following this, he transitioned to the position of Manager of User Services for Operational Support, serving from 2009 to 2016. In 2016, he took on the role of User Services, Operations Analyst, where he continues to work. His extensive experience at Thomson Reuters has contributed to his expertise in user services and operational support.
Education and Expertise
Jay Brooks earned a Bachelor of Business Administration from Eastern Michigan University, where he studied Accounting and Information Systems. His educational background provides a strong foundation for his roles in user services and operations within the financial and accounting sectors. This combination of education and practical experience equips him with the skills necessary for effective analysis and support in his current position.
Background
Jay Brooks has a long-standing career in the financial services industry, primarily with Thomson Reuters in Toronto, Ontario, Canada. His professional journey began in 1989 and has evolved through various managerial roles, reflecting his commitment to customer service and operational excellence. His work history showcases a consistent focus on enhancing user experiences and supporting operational functions within the organization.
Career Progression
Jay Brooks has experienced significant career progression at Thomson Reuters. Starting as a Manager in Customer Service, he developed a strong understanding of client needs in the Tax and Accounting sector. His subsequent role as Manager of User Services allowed him to expand his focus to operational support. Since 2016, as an Operations Analyst, he has continued to leverage his extensive experience to improve user services and operational efficiency.