Jeffrey Flaig
About Jeffrey Flaig
Jeffrey Flaig is a Team Lead in Customer Support at Thomson Reuters, currently based in Manila, Philippines. He has extensive experience in technical support and customer service roles, having worked with the company in various capacities since 2009, including positions as Principal Support Engineer and Implementation Consultant.
Current Role at Thomson Reuters
Jeffrey Flaig currently serves as Team Lead in Customer Support at Thomson Reuters, a position he has held since 2019 in Manila, Philippines. In this role, he oversees customer support operations, ensuring that clients receive effective assistance and solutions. His leadership contributes to the overall efficiency and effectiveness of the customer support team.
Previous Experience at Thomson Reuters
Jeffrey Flaig has extensive experience with Thomson Reuters, having worked in various roles since 2009. He began as a Technical Support Engineer in Portland, Oregon, where he worked for four years. He later advanced to Senior Technical Support Engineer from 2013 to 2015, and then transitioned to Team Lead, Customer Support from 2015 to 2017. After a brief stint as an Implementation Consultant in 2017, he returned to a technical role as Principal Support Engineer for four months in 2019 before assuming his current position.
Education and Academic Background
Jeffrey Flaig earned a Bachelor of Science degree in Business Administration with a focus on Management Information Systems from Portland State University. He attended the university from 2002 to 2006, gaining foundational knowledge that supports his career in customer support and technical roles.
Early Career Experience
Before joining Thomson Reuters, Jeffrey Flaig worked as a Project Coordinator and Student Employee at Portland State University from 2004 to 2006. This role provided him with practical experience in project management and coordination, which has been beneficial in his subsequent positions in the corporate sector.