Jennifer Bates, Mshsa,Cpar
About Jennifer Bates, Mshsa,Cpar
Jennifer Bates is a Product Support Analyst at Thomson Reuters, with a diverse background in health services and technical support. She holds a Doctor of Healthcare Administration and has extensive experience in various roles within the healthcare and technical support sectors.
Current Role at Thomson Reuters
Jennifer Bates serves as a Product Support Analyst at Thomson Reuters. She has held this position since 2021, working remotely. In her role, she is responsible for providing technical support and assistance related to the company's products, ensuring customer satisfaction and efficient service delivery.
Previous Experience in Technical Support
Prior to her current role, Jennifer Bates worked at Transcom as a Technical Support Advisor from 2020 to 2021. In this position, she provided remote technical assistance to clients, resolving issues and enhancing user experience. She also worked at Liveops, Inc. as a Product Support representative for Intuit TurboTax from 2019 to 2020, where she supported customers with tax-related inquiries and software functionality.
Educational Background
Jennifer Bates has a comprehensive educational background in health services and administration. She earned her Bachelor of Science in Health Services/Allied Health/Health Sciences from Purdue University Global between 2010 and 2014. She furthered her education by obtaining a Master of Science in Health Services Administration from Strayer University from 2015 to 2017. Additionally, she achieved a Doctor of Healthcare Administration from Capella University from 2018 to 2022.
Quality Assurance and Healthcare Experience
Jennifer Bates has extensive experience in quality assurance and healthcare roles. She worked as a Quality Assurance Analyst at The Outsource Group from 2008 to 2013, where she focused on maintaining service quality standards. She also served as a Government Auditor at Brookwood Baptist Health for 10 months in 2019, assessing compliance with regulations and policies. Her role as a Healthcare Resources Consultant at AbbVie from 2018 to 2019 further solidified her expertise in healthcare administration.
Career Progression in Healthcare Administration
Jennifer Bates has held various positions that demonstrate her progression in healthcare administration. She worked as a Case Analyst at Cahaba GBA from 2013 to 2017, and as a Third Party Representative at The University of Alabama Health Services Foundation, P.C. from 2006 to 2008. Her role as an Office Manager at Capitol Care South from 2017 to 2018 involved overseeing administrative functions, contributing to her well-rounded experience in the healthcare sector.