Jennifer. Henke Smith
About Jennifer. Henke Smith
Jennifer Henke Smith is a Customer Administration Specialist with extensive experience in order management and customer relationship management. She has worked at Thomson Reuters for over 26 years and currently holds multiple roles, including Order Management Knowledge Specialist at Refinitiv and the London Stock Exchange Group.
Work at Thomson Reuters
Jennifer Henke Smith has been employed at Thomson Reuters since 1998, where she has held multiple roles over the years. She currently serves as a Senior Order Management Specialist, a position she has held for 26 years. In addition, she has worked as an Order Management Knowledge Specialist since 2015 and as a Customer Administration Specialist since 2017. Her extensive tenure at Thomson Reuters highlights her experience in order management and customer administration.
Current Role at London Stock Exchange Group
Since 2021, Jennifer has been working at the London Stock Exchange Group (LSEG) as an Order Management Knowledge Specialist-Dedicated. In this role, she focuses on managing order processes and enhancing knowledge sharing within the organization. Her position reflects her commitment to operational excellence in the financial services sector.
Experience at Refinitiv
Jennifer's career includes significant experience at Refinitiv, where she has worked since 2018 as an Order Management Knowledge Specialist/Senior Order Manager. She also held the position of Interim Manager for two months in 2019. Her roles at Refinitiv demonstrate her capabilities in order management and her adaptability in various managerial functions.
Education and Expertise
Jennifer studied at the University of Phoenix, where she achieved an associate degree. She also completed her high school education at Hazelwood Central High School. Her educational background supports her expertise in customer satisfaction and relationship management, as well as her proficiency in Genesis, a specialized skill relevant to her roles.
Mentoring and Team Development
Jennifer has a strong focus on mentoring new hires, showcasing her commitment to team development and knowledge sharing. This aspect of her professional approach emphasizes her dedication to fostering a collaborative work environment and enhancing the skills of her colleagues.