Jennifer P.
About Jennifer P.
Jennifer P. is a Customer Journey Specialist in Business Architecture at Thomson Reuters, where she has worked since 2023. She holds a Bachelor of Arts in Political Science from McGill University and a Master of Information in User Experience Design and Information Systems from the University of Toronto.
Work at Thomson Reuters
Jennifer P. has been employed at Thomson Reuters since 2023, serving as a Customer Journey Specialist in Business Architecture. In this role, she focuses on enhancing customer experiences through effective journey mapping and execution. Her work aligns with corporate and customer experience strategies, contributing to the overall mission of the organization.
Education and Expertise
Jennifer P. holds a Bachelor of Arts (B.A.) in Political Science from McGill University. She furthered her education at the University of Toronto, where she earned a Master of Information with a focus on User Experience Design and Information Systems. Her academic background supports her expertise in customer journey mapping and digital innovation.
Background
Before joining Thomson Reuters, Jennifer P. gained diverse experience in various roles. She worked at EY as a Senior Consultant from 2020 to 2023 and previously as a Staff Consultant from 2018 to 2020. Her early career included a position at BMO Financial Group as a Co-op in Threat Intelligence and Analytics in 2017 and a role as External Communicator & Charity Coordinator for the Enactus McGill Chapter from 2013 to 2014.
Achievements
Jennifer P. has developed a strong background in product management, particularly in enhancing customer experiences. She specializes in digital innovation and experience/service design within the financial services industry. Her expertise includes customer journey mapping standards and execution, which are integral to corporate and customer experience strategies.