Jeraldine Ramos Ganadillo
About Jeraldine Ramos Ganadillo
Jeraldine Ramos Ganadillo is a Quality Coach at Thomson Reuters, where she has worked since 2015. She has a background in Business and Teacher Education from the Polytechnic University of the Philippines and has experience in quality assurance and customer support roles.
Work at Thomson Reuters
Jeraldine Ramos Ganadillo has been employed at Thomson Reuters since 2011. She initially served as an Online Solutions Support Representative for four years, where she provided support for online solutions. In 2015, she transitioned to the role of Quality Coach, a position she has held for nine years. In her current role, she focuses on facilitating quality sessions and calibrations aimed at enhancing team performance.
Education and Expertise
Jeraldine Ramos Ganadillo studied at the Polytechnic University of the Philippines from 1999 to 2003. She pursued a degree in Business and Teacher Education over a four-year period. Her educational background has equipped her with skills applicable in both customer service and technical support, contributing to her effectiveness in her current role.
Background in Quality Assurance
Before joining Thomson Reuters, Jeraldine worked at Telus International Philippines as a Quality Assurance Analyst from 2008 to 2011. During her three years in this role, she developed expertise in creating detailed reports to track and improve customer service metrics. This experience laid the foundation for her current responsibilities in quality coaching.
Skills in Customer Service and Technical Support
Jeraldine possesses a dual skill set in customer service and technical support. Her training in both areas allows her to effectively address customer needs and enhance service delivery. This combination of skills is essential in her role as a Quality Coach, where she focuses on improving team performance and customer satisfaction.