Jessica Soares
About Jessica Soares
Jessica Soares is a Technical Support Analyst at Thomson Reuters with over five years of experience in customer support, leveraging her legal background to enhance client interactions. She has a diverse professional history that includes roles in sales and management across various industries.
Work at Thomson Reuters
Jessica Soares has been employed at Thomson Reuters as an Analista de Suporte Técnico since 2015. With nearly a decade of experience in this role, she has developed expertise in technical support. Her responsibilities include assisting clients and enhancing their interactions with the company's services. She operates in the São Paulo e Região area of Brazil, contributing to the company's commitment to customer satisfaction.
Education and Expertise
Jessica Soares holds multiple qualifications from various institutions. She studied at UNOPAR - Universidade Norte do Paraná, where she focused on Gestão de Projetos, Comunicação Oral e Escrita, and achieved certifications in Liderança e Motivação, Gestão da Inovação, and Planejamento e Gestão de Carreira. Additionally, she attended Anhanguera Educacional, where she studied Serviços Administrativos Diversos and Direito, achieving a degree in Direito from 2016 to 2021. She also completed an Excel course at Centro Universitário Senac.
Background
Jessica Soares has over five years of experience in customer support, utilizing her legal background to improve client interactions. Before joining Thomson Reuters, she held various positions in sales and management across different sectors, including telecommunications and hospitality. Her previous roles include Gerente de área at Arcos Dorados and Vendedor externo at TIM Brasil and UNICEF Brasil.
Professional Experience
Jessica Soares has a diverse professional background that includes significant roles in sales and management. She worked as Gerente de área at Arcos Dorados from 2010 to 2015, where she managed operations in the São Paulo region. Additionally, she served as Vendedor externo at TIM Brasil for 11 months in 2015 and at UNICEF Brasil for one year from 2013 to 2014. She also held the position of Coordenadora de área at Spedini Trattoria for 11 months in 2015.