Jheferson Crescencio
About Jheferson Crescencio
Jheferson Crescencio is a Technical Support Analyst with extensive experience in IT support and system analysis. He has worked for several companies, including Thomson Reuters and Grupo FT Segurança, and holds a degree in Systems Analysis and Development from Católica de Santa Catarina.
Work at Thomson Reuters
Jheferson Crescencio has been employed at Thomson Reuters as an Analista de Suporte Técnico Pleno since 2019. In this role, he is responsible for providing technical support and ensuring the smooth operation of systems. His position requires a strong understanding of both software and hardware issues, as well as the ability to communicate effectively with users to resolve their technical problems.
Previous Experience in Technical Support
Prior to his current role, Jheferson worked at Grupo FT Segurança as an Analista de TI from 2017 to 2019. He also served as a Supervisor de Serviços at PT Informática from 2015 to 2016. His experience includes providing user support, administering ERP software, and managing technical teams, which has contributed to his skills in technical support and infrastructure management.
Education and Expertise
Jheferson studied at Católica de Santa Catarina - Centro Universitário, where he earned a Tecnólogo degree in Análise e Desenvolvimento de Sistemas from 2020 to 2023. His education provided him with a solid foundation in programming and system development. He is proficient in several programming languages and technologies, including Python, PHP, JavaScript, HTML5, CSS3, and SQL.
Technical Skills and Infrastructure Management
Jheferson has developed expertise in managing both virtualized and physical corporate infrastructures. His skills ensure the availability and security of systems, which are critical for business operations. He has also honed strong communication, argumentation, and interpersonal skills through various roles and training, enabling him to effectively support users and collaborate with teams.
Career Progression in IT Support
Jheferson's career in IT support began at Impulso Equipamentos e Automação, where he worked as a Suporte Técnico from 2016 to 2017. His progression through various roles in different companies has equipped him with a diverse set of skills and experiences, allowing him to adapt to the evolving demands of the technology sector.