Jo Racelis
About Jo Racelis
Jo Racelis is a Customer Support Executive with extensive experience in client training and support roles. Currently, they work at Refinitiv as a Remote Client Trainer and at Thomson Reuters as a Customer Support Executive.
Work at Thomson Reuters
Jo Racelis has been employed at Thomson Reuters since 2017, serving as a Customer Support Executive. In this role, Racelis is responsible for providing assistance and support to clients, ensuring their needs are met effectively. The position has been based in Toronto, Ontario, Canada, where Racelis has developed expertise in customer relations and support services over the past seven years.
Work at Refinitiv
Since 2019, Jo Racelis has worked at Refinitiv as a Remote Client Trainer. This role involves training clients remotely, focusing on enhancing their understanding of the company's products and services. Racelis has been based in London, England, United Kingdom, and has accumulated five years of experience in this position, contributing to client success and satisfaction.
Previous Experience at Sykes
Prior to joining Thomson Reuters, Jo Racelis worked at Sykes as a Customer Support Representative II from 2014 to 2016. During this two-year tenure in Tampa, Florida, United States, Racelis gained valuable experience in customer support, handling inquiries and resolving issues for clients. This role laid the foundation for Racelis's subsequent positions in customer support.
Professional Background
Jo Racelis has a solid background in customer support and training, with a career spanning multiple roles and companies. Starting at Sykes, Racelis transitioned to Thomson Reuters and later to Refinitiv, showcasing a commitment to enhancing client experiences. The combination of these roles highlights Racelis's dedication to customer service and support in various capacities.