Joanna Finucane
About Joanna Finucane
Joanna Finucane serves as the Global Process Owner for Thomson Reuters Customer Support, where she has worked since 2011. With a strong background in IT Service Management and expertise in CRM software, she has significantly contributed to optimizing service delivery operations and enhancing customer support processes.
Work at Thomson Reuters
Joanna Finucane has been employed at Thomson Reuters since 1999. She currently holds the position of Global Process Owner for Customer Support, a role she has occupied since 2011. In this capacity, she focuses on optimizing service delivery operations and enhancing customer support processes. Prior to her current role, she served as a Service Design Consultant for 11 years, where she contributed to the development of customer relationship management strategies.
Education and Expertise
Joanna Finucane studied at Loreto College. She possesses advanced skills in Siebel, a customer relationship management (CRM) software. Her expertise extends to IT Service Management, where she has a strong background in implementing ITIL frameworks to improve customer support processes. This combination of education and technical skills supports her role in enhancing service delivery operations.
Background
Joanna Finucane has a substantial background in the information technology and services industry. Her career at Thomson Reuters spans over two decades, during which she has developed a comprehensive understanding of customer relationship management and service delivery optimization. Her experience includes a focus on IT Service Management, which has been integral to her roles within the company.
Achievements
Throughout her tenure at Thomson Reuters, Joanna Finucane has demonstrated a history of improving customer relationship management strategies. Her work in implementing ITIL frameworks has contributed to enhanced customer support processes. These achievements reflect her commitment to optimizing service delivery operations within the organization.