Joanna Igban
About Joanna Igban
Joanna Igban is a Team Manager in Credit Management at Thomson Reuters, where she has worked since 2016. She holds a Bachelor of Science in Computer Science from Centro Escolar University and has extensive experience in team management and performance assessment.
Work at Thomson Reuters
Joanna Igban has been with Thomson Reuters since 2016, initially serving as a Credit Controller for eight months. She then transitioned to the role of Senior Credit Controller in 2017, where she has worked for seven years. In 2019, she advanced to the position of Team Manager in Credit Management, a role she has held for five years. In her current capacity, she is responsible for implementing global policies and change management within her team. She actively seeks to improve working methods and shares these enhancements across teams.
Education and Expertise
Joanna Igban studied at Centro Escolar University in Manila, Philippines, where she earned a Bachelor of Science degree in Computer Science from 1998 to 2002. Her educational background provides her with a strong foundation in analytical and technical skills, which she applies in her roles within credit management and team leadership.
Background
Before joining Thomson Reuters, Joanna Igban worked at Citi as a Credit Analyst and Authorized Signer from 2010 to 2014. She also served as a Subject Matter Expert for the Rainbow Project UAT at Citi from 2014 to 2015. Additionally, she worked at Wells Fargo as a Research and Remediation Analyst from 2015 to 2016. Her diverse experience includes managing teams based on language, customer type, and product specialization.
Achievements
In her role as Team Manager, Joanna Igban takes ownership of staff development, providing constructive feedback and guidance to her team members. She plays a significant role in assessing individual performance through the appraisal system, ensuring that team members receive the support they need to succeed in their roles.