Joanne Matthews
About Joanne Matthews
Joanne Matthews is a Customer Success Manager at Thomson Reuters, specializing in managing customer success for Contract Express. She has over a decade of experience in project management and customer success roles within the legal and business sectors.
Work at Thomson Reuters
Joanne Matthews has held multiple roles at Thomson Reuters since 2015. She began her tenure as a PMO Analyst for 10 months in London, United Kingdom. Following this, she served as a Project Manager from 2016 to 2017 for one year. From 2017 to 2019, she worked as a Customer Migration Manager for two years. Currently, she is a Customer Success Manager, a position she has held since 2019, focusing on enhancing customer experiences and outcomes.
Education and Expertise
Joanne Matthews studied at Eastbury Comprehensive School from 2000 to 2005. She has over a decade of experience in project management and customer success roles, particularly within the legal and business sectors. Her specialization includes managing customer success for Contract Express, a document automation solution tailored for large global law firms.
Background
Before joining Thomson Reuters, Joanne worked at Practical Law as the Business Operations and Integration Lead from 2013 to 2015 and as PA to the Board of Directors from 2007 to 2013. She also gained experience as a Sales Support at Jonathan Wren from 2006 to 2007. In 2015, she took a five-month sabbatical to travel.
Achievements
Joanne Matthews has demonstrated adaptability in her career by transitioning from business operations and integration to customer success management. This shift highlights her ability to grow and take on new challenges within her professional journey.