Jocelyn Cronin
About Jocelyn Cronin
Jocelyn Cronin is the Manager of Subscription Retention at Thomson Reuters, where she has worked since 2018. She has extensive experience in customer loyalty, compliance, and client management, supported by a strong educational background in political science and law.
Work at Thomson Reuters
Jocelyn Cronin has held multiple roles at Thomson Reuters since 2005. She began her tenure as an Inside Account Manager focusing on Customer Loyalty and Retention from 2005 to 2014. Following this, she served as a Quality Management Analyst from 2014 to 2016, where she contributed to quality assurance processes. From 2016 to 2018, she worked as a Sales Enablement and Quality Management Specialist, enhancing sales strategies and operational quality. Since 2018, she has been the Manager of Subscription Retention, overseeing retention strategies and initiatives.
Education and Expertise
Jocelyn Cronin earned her Bachelor of Arts in Political Science and Government from the University of Wisconsin-Madison, studying from 1998 to 2001. She furthered her education at The University of Connecticut School of Law, where she obtained her Juris Doctorate from 2001 to 2004. Her educational background supports her expertise in compliance and client management, particularly within the legal and information technology sectors.
Background
Before her extensive career at Thomson Reuters, Jocelyn Cronin worked at Towne Place Suites/Spring Hill Suites by Marriott, a CSM Corporation, from 2008 to 2016. In her role as Front Desk Associate and Weekend Night Auditor, she developed strong customer service skills. This experience laid a foundation for her future roles in customer loyalty and retention.
Achievements
Jocelyn Cronin has demonstrated a strategic and analytical mindset throughout her career. She is skilled in coaching and training, contributing to the development of team members and enhancing operational effectiveness. Her strong writing and public speaking skills have supported her roles in client management and compliance.