Jody Collins
About Jody Collins
Jody Collins is a Technical Support Specialist currently employed at Thomson Reuters in Carrollton, Texas. Previously, Collins worked for 16 years at RNA Pharmacy Solutions, providing pharmacy software and IT support.
Work at Thomson Reuters
Jody Collins has been employed at Thomson Reuters since 2019. In the role of Technical Support Specialist, Collins is responsible for providing technical assistance and support to clients. The position involves troubleshooting software issues, assisting users with technical inquiries, and ensuring that clients can effectively utilize Thomson Reuters products. Collins operates from the Carrollton, Texas office, contributing to the company's commitment to delivering high-quality technical support.
Previous Experience at RNA Pharmacy Solutions
Prior to joining Thomson Reuters, Jody Collins worked at RNA Pharmacy Solutions for 16 years, from 2003 to 2019. In this role, Collins provided Pharmacy Software and IT Support. The responsibilities included assisting pharmacy staff with software-related issues, maintaining IT systems, and ensuring the smooth operation of pharmacy technology. This extensive experience in the pharmacy sector equipped Collins with valuable skills in technical support and customer service.
Technical Support Expertise
Jody Collins possesses significant expertise in technical support, developed over years of experience in the field. This includes proficiency in troubleshooting software applications, providing user training, and resolving technical issues efficiently. Collins's background in pharmacy software support has further enhanced the ability to address specific technical challenges faced by clients in that industry.