Joe Valverde Zamora
About Joe Valverde Zamora
Joe Valverde Zamora serves as the Billing Operations Supervisor at Thomson Reuters, where he has worked since 2015. He has extensive experience in billing and collections, having held various roles in organizations such as Van Ru Credit Corporation and Ace Global Contact Centers Inc.
Work at Thomson Reuters
Joe Valverde Zamora has been employed at Thomson Reuters since 2015, currently holding the position of Billing Operations Supervisor. In this role, he facilitates communication between the billing operations team and other departments to resolve complex procedural issues. He actively participates in cross-departmental meetings to align billing operations with the company's strategic business goals. His contributions include implementing process improvements that enhance the efficiency of the billing operations team and playing a key role in the automation of billing processes, which has led to a reduction in manual errors.
Previous Experience at Van Ru Credit Corporation
Prior to his current role, Joe Valverde Zamora worked at Van Ru Credit Corporation for a total of five years. He served as a Senior Supervisor in Third Party Collections from 2005 to 2008 and as a Trainer in the same department from 2008 to 2010. His responsibilities included overseeing collection processes and training new employees, which contributed to the overall effectiveness of the team. He also worked as a Debt Collector at Van Ru from 2004 to 2005.
Education and Ongoing Studies
Joe Valverde Zamora studied at Edison High School / Fariera Skills from 1996 to 2000. He has been pursuing studies in Literature at Centro De Estudios Brasileños at Thomson Reuters since 2017. His ongoing education reflects a commitment to personal and professional development within the corporate environment.
Career Background in Customer Service
Joe Valverde Zamora has a diverse background in customer service roles. He worked at Center Partners as a Customer Service, Technical Support, and Sales Representative from 2003 to 2004. He also held positions at Ace Global Contact Centers Inc., first as a Trainer for Customer Service and Collections from 2012 to 2013, and then as a Supervisor in the same area from 2011 to 2012. These roles provided him with a strong foundation in customer relations and operational management.
Contributions to Training and Development
In his various roles, Joe Valverde Zamora has contributed to the development of training programs for new hires, particularly in the billing operations department at Thomson Reuters. His experience in training and supervision across different organizations has equipped him with the skills necessary to enhance team performance and operational efficiency.