Joel Boulanger
About Joel Boulanger
Joel Boulanger serves as the Director of Client Services at Thomson Reuters, where he has worked since 2019. He has extensive experience in client services and project management, particularly in the legal technology sector, having held various roles at Kroll Ontrack and other companies.
Current Role as Director Of Client Services
Joel Boulanger currently serves as the Director Of Client Services at Thomson Reuters, a position he has held since 2019. In this role, he oversees client services for eDiscoveryPoint, a cloud-based platform. His responsibilities include project management, product implementation, and training, ensuring that clients receive comprehensive support and effective solutions tailored to their needs.
Previous Experience at Thomson Reuters
Before his current role, Joel Boulanger worked at Thomson Reuters as the Director of Litigation SaaS Operations from 2013 to 2019. During his six years in this position, he contributed to the development and management of software as a service (SaaS) solutions for litigation, enhancing operational efficiency and client satisfaction.
Career at Kroll Ontrack
Joel Boulanger held multiple roles at Kroll Ontrack over a span of several years. He began as a Project Manager in Legal Technologies from 2002 to 2004, then progressed to Senior Manager Client Services from 2007 to 2011, and later served as Director Client Services from 2011 to 2013. His experience at Kroll Ontrack also includes roles as Project Management Team Lead and Sr. Project Manager, where he focused on client service and project management.
Educational Background
Joel Boulanger studied at Luther College, where he earned a Bachelor of Arts (BA) degree in Accounting and Economics from 1988 to 1992. He also completed his high school education at Highland High School, graduating with a diploma in 1988. His educational background provides a strong foundation for his career in client services and project management.
Skills and Services Provided
In his current role, Joel Boulanger provides support and data engineering services as part of his client services responsibilities. He is involved in creating both written and digital product content for eDiscoveryPoint, contributing to the platform's effectiveness and user engagement.