Johnlery Hernandez
About Johnlery Hernandez
Johnlery Hernandez is a Customer Service Executive with extensive experience in the field, currently working at Refinitiv in London since 2018 and at Thomson Reuters in Toronto since 2016. He has previously held roles at Convergys and ADP, and holds a Bachelor's degree in Education from Laguna State Polytechnic University.
Work at Thomson Reuters
Johnlery Hernandez has been employed at Thomson Reuters as a Customer Service Executive since 2016. He has accumulated eight years of experience in this role, contributing to the company's customer support operations in Toronto, Ontario, Canada. His responsibilities include addressing customer inquiries and providing solutions to enhance client satisfaction.
Current Role at Refinitiv
Since 2018, Johnlery Hernandez has served as a Customer Support Executive at Refinitiv in London, England, United Kingdom. In this position, he has been involved in delivering customer service excellence, assisting clients with their needs, and ensuring effective communication between the company and its customers. His tenure at Refinitiv spans six years.
Previous Experience at Convergys
Prior to his current roles, Johnlery Hernandez worked at Convergys as a Customer Service Representative from 2009 to 2014. Over the course of five years in Cincinnati, Ohio, United States, he developed skills in customer interaction and support, which laid the foundation for his subsequent positions in customer service.
Experience at ADP
Johnlery Hernandez was employed at ADP as a Senior Analyst from 2014 to 2016. During this two-year period in Roseland, New Jersey, United States, he focused on analytical tasks that supported customer service operations. This role contributed to his professional development in the customer service sector.
Education and Expertise
Johnlery Hernandez studied at Laguna State Polytechnic University - San Pablo City, where he earned a Bachelor's degree in Education with a focus on General Science from 2004 to 2007. His educational background has provided him with foundational knowledge that supports his career in customer service and support roles.