Jorge Garcia
About Jorge Garcia
Jorge Garcia is a Billing Analyst at Thomson Reuters, where he has worked since 2020. He has extensive experience in billing and collections, having held various roles in the industry for over 15 years.
Current Role as Billing Analyst
Jorge Garcia currently serves as a Billing Analyst at Thomson Reuters, a position he has held since 2020 in Costa Rica. In this role, he manages billing support across multiple regions, including the United States, Canada, the United Kingdom, Asia, and Australia. He coordinates workflow for his team to ensure consistent and timely delivery of services. Garcia utilizes case management tools such as Service Cloud and Salesforce to effectively manage customer requests.
Previous Experience at Thomson Reuters
Jorge Garcia has extensive experience at Thomson Reuters, where he worked in various roles from 2012 to 2020. He served as a Senior Team Member in Credit & Collections for seven years and transitioned to Senior Cash Applications Specialist for one year. Additionally, he held the position of Process Team Lead for two years. His responsibilities included managing billing processes and participating in transition and migration efforts within the billing department.
Career Background in Collections and Management
Garcia has a diverse background in collections and management. He worked as a Collections Specialist at Omnex for two months in 2006 and as a Collections Team Supervisor at Supra Telecom from 2003 to 2006. He also held the position of Team Manager at Stream Global Services for five years, from 2007 to 2012. His roles have involved overseeing teams and ensuring efficient collections processes.
Education and Academic Background
Jorge Garcia studied International Business at Universidad Internacional de las Américas, where he earned his Bachelor’s degree from 1999 to 2004. His education provided him with foundational knowledge and skills applicable to his roles in billing and collections.
Technical Skills and Tools Utilized
In his professional roles, Jorge Garcia has developed proficiency in various technical tools and systems. He handles invoice uploads for over 50 different portal billing vendor systems, including Legal Tracker, Ariba, Coupa, Taulia, and Tungsten. His experience with case management tools like Service Cloud and Salesforce enhances his ability to manage customer interactions effectively.