Joshua Reifler
About Joshua Reifler
Joshua Reifler serves as an Enterprise Customer Success Manager at Thomson Reuters, where he has worked since 2023. He has a diverse background in customer success and legal analysis, with previous roles at Bloomberg Industry Group and LiveRamp, among others.
Work at Thomson Reuters
Joshua Reifler has been serving as the Enterprise Customer Success Manager at Thomson Reuters since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring the effective use of Thomson Reuters software among clients. He has developed customized training programs tailored for global large law firms, aiming to improve software adoption and utilization. His responsibilities also include leading the introduction and adoption of A.I. products, such as CoCounsel, for large law subscribers, emphasizing specific use cases and revenue potential.
Previous Experience in Customer Success Management
Before joining Thomson Reuters, Joshua Reifler worked as a Customer Success Manager at Bloomberg Industry Group from 2016 to 2019. He managed enterprise-level accounts, particularly in large law firms and law schools. Subsequently, he held a similar position at Fond from 2019 to 2022, where he focused on mid-market clients. Most recently, he was a Senior Customer Success Manager at LiveRamp from 2022 to 2023, further solidifying his expertise in customer success strategies across various sectors.
Education and Expertise
Joshua Reifler earned a Bachelor of Arts in Communications from Rutgers University, where he studied from 2001 to 2005. He later attended Albany Law School, obtaining his Juris Doctorate from 2007 to 2010. His educational background in communications and law equips him with a unique perspective in customer success, particularly in legal technology. He has also educated legal practitioners on the effective use of machine learning and A.I. models for various legal tasks.
Background in Legal Analysis
Joshua Reifler has a solid foundation in legal analysis, having worked at Bloomberg LP as a Legal Analyst from 2011 to 2016. He held roles in both legislative and regulatory analysis, contributing to his understanding of the legal landscape. Additionally, he interned at the United States Senate in 2008 and at the Bergen County Prosecutor's Office in 2009, gaining practical experience in legal operations and legislative processes.
Client Strategy Implementation
In his various roles, Joshua Reifler has implemented long-term client strategies aimed at increasing software adoption, utilization, and retention rates. He has collaborated with Product and Engineering teams to gather client feedback, which has influenced the development of new product features. His focus on client success and software utilization has been a consistent theme throughout his career.