Joyce Jacqueline Favia
About Joyce Jacqueline Favia
Joyce Jacqueline Favia is a Customer Support Executive with extensive experience in the financial services industry, having worked at institutions such as Banco De Oro and Wells Fargo. She holds a Bachelor of Science in Marketing from St. Paul University Manila and has been employed at Refinitiv and Thomson Reuters since 2016.
Current Role at Thomson Reuters
Joyce Jacqueline Favia has been employed as a Customer Support Executive at Thomson Reuters since 2016. In this role, she is responsible for providing customer support and assistance to clients, ensuring that their needs are met effectively. Her position is based in Toronto, Ontario, Canada, where she has developed her skills in customer service and client relations.
Experience at Refinitiv
In addition to her role at Thomson Reuters, Joyce has also worked at Refinitiv as a Customer Support Executive since 2016. This position has allowed her to gain extensive experience in the financial services sector, where she addresses customer inquiries and resolves issues related to the company's products and services. Her work at Refinitiv complements her overall expertise in customer support.
Previous Employment at Wells Fargo
Before joining Thomson Reuters and Refinitiv, Joyce worked at Wells Fargo as a Phone Banker from 2013 to 2015. During her two years at Wells Fargo, she provided assistance to customers over the phone, handling inquiries and facilitating banking transactions. This experience contributed to her skills in customer service and communication.
Career at Banco De Oro
Joyce began her career at Banco De Oro, where she served as a Client Service Associate from 2007 to 2013. Over the course of six years, she developed a strong foundation in client relations and customer service within the banking sector. Her role involved assisting clients with their banking needs and ensuring a high level of customer satisfaction.
Educational Background in Marketing
Joyce Jacqueline Favia studied Marketing at St. Paul University Manila, where she earned a Bachelor of Science degree from 1999 to 2003. Additionally, she pursued further studies at St. Paul University of Manila, achieving another Bachelor's degree in 2017. Her educational background has equipped her with knowledge and skills relevant to her roles in customer support and service.