Julie Rotschafer
About Julie Rotschafer
Julie Rotschafer serves as the Director of Customer Service Consultants and Global Customer Service & Support at Thomson Reuters, where she has worked since 2021. She possesses strong leadership skills and extensive experience in customer service management, having previously held various roles within the company.
Work at Thomson Reuters
Julie Rotschafer has held multiple roles at Thomson Reuters since 2008. She currently serves as the Director of Customer Service Consultants within the Global Customer Service & Support division, a position she has held since 2021. In this role, she manages the business activities of the Global Customer Service team, which serves customers in the Legal, Tax/Accounting, and corporate business segments. Prior to her current position, she worked as a Regional Sales Manager and held various roles in customer service and subscription retention, demonstrating a comprehensive understanding of customer engagement and support.
Education and Expertise
Julie Rotschafer earned her Juris Doctor from Marquette University Law School, completing her studies from 2005 to 2008. She also holds a Bachelor of Arts with Honors in Psychology from the University of Iowa, where she studied from 2000 to 2003. Her educational background provides her with a strong foundation in analytical thinking and understanding client needs, which she applies in her leadership roles.
Background
Before joining Thomson Reuters, Julie Rotschafer worked as an Assistant Office Manager at Gramann Reporting from 2003 to 2005. She began her career at Thomson Reuters as a Reference Attorney, where she worked from 2008 to 2011. Over the years, she has progressed through various positions in sales and customer service, including roles as a Renewal Specialist and Inside Account Manager, which have contributed to her extensive experience in customer relations.
Achievements
In her current role, Julie Rotschafer leads a department of over 200 employees across multiple locations. She has demonstrated her ability to build professional partnerships with clients and internal stakeholders, driving initiatives to improve customer satisfaction. Her experience includes analyzing CSAT and NPS data to track the success of initiatives and leading digital transformation projects, including tech stack migrations for Salesforce and SAP.