Jyoti Singha
About Jyoti Singha
Jyoti Singha is a Technical Lead in IT Service Management at Thomson Reuters, where he leads a team of Incident Managers and enhances user experiences during major incidents. He has a background in service management and has worked at various companies, including InterCall, Capgemini, VMware, and Infosys.
Current Role at Thomson Reuters
As a Technical Lead in IT Service Management at Thomson Reuters, Jyoti Singha has been instrumental in leading a team of seven Incident Managers. His focus is on enhancing global incident management processes, ensuring effective communication and resolution of service-impacting issues. He collaborates with cross-functional teams to improve customer, stakeholder, and end-user experiences during major incidents. His role includes acting as the focal point for stakeholder escalations, which is critical for maintaining service quality.
Previous Experience in IT Service Management
Before joining Thomson Reuters, Jyoti Singha held several positions in IT service management. He worked at Infosys as a Critical Incident and Enterprise Change Manager from 2017 to 2019. Prior to that, he served as a Service Management Consultant at Capgemini from 2015 to 2017. His earlier experience includes a role as a Service Desk Analyst at VMware for six months in 2014 and as a System Administrator at InterCall from 2010 to 2014. This diverse background has equipped him with a comprehensive understanding of IT service processes.
Education and Expertise
Jyoti Singha earned a Bachelor of Science in Network Technology (Bsc.NT) from Sikkim Manipal Institute of Technology (SMU), where he studied from 2011 to 2014. His education in Computer/Information Technology Administration and Management has provided him with a solid foundation in IT principles and practices. This academic background complements his extensive professional experience in IT service management, enabling him to implement effective solutions in his current role.
Achievements in IT Service Management
In his role at Thomson Reuters, Jyoti Singha successfully introduced and executed a non-service impacting major concept and process aimed at preventing potential service disruptions. He has also achieved stability in the Citrix infrastructure through a dedicated service improvement plan. These initiatives demonstrate his commitment to enhancing service reliability and operational efficiency within the organization.