Kalel Dennis
About Kalel Dennis
Kalel Dennis serves as the Senior Director of Customer Experience at Thomson Reuters, a position he has held since 2005. He earned a Bachelor of Science in Biology from Saint Francis College and a Juris Doctor from Syracuse University College of Law.
Work at Thomson Reuters
Kalel Dennis has been serving as the Senior Director of Customer Experience at Thomson Reuters since 2005. In this role, he is responsible for overseeing customer service strategies and ensuring high levels of customer satisfaction. His tenure at Thomson Reuters spans 19 years, during which he has contributed to the development and implementation of customer experience initiatives within the organization. He operates from the New York City Metropolitan Area, where he engages with various stakeholders to enhance service delivery.
Education and Expertise
Kalel Dennis holds a Bachelor of Science degree in Biology from Saint Francis College, which he completed from 1997 to 2001. He furthered his education at Syracuse University College of Law, where he earned his Juris Doctor (JD) degree between 2001 and 2004. His academic background in both biology and law provides him with a unique perspective in his current role, allowing him to navigate complex customer experience challenges effectively.
Background
Kalel Dennis has built a career in customer experience management, beginning his professional journey after completing his education. His background includes extensive experience in customer service and operational leadership, which has been instrumental in his role at Thomson Reuters. He has developed a comprehensive understanding of customer needs and expectations, which informs his approach to enhancing customer interactions.
Professional Experience
With nearly two decades of experience at Thomson Reuters, Kalel Dennis has cultivated a deep understanding of the customer experience landscape. His role as Senior Director involves strategic planning and execution of customer service initiatives. He collaborates with various departments to align customer experience goals with the overall business objectives of the organization.