Kalina Krsoska
About Kalina Krsoska
Kalina Krsoska is an Application Support Analyst at Thomson Reuters, where she has worked since 2019. She provides technical support and product training for HighQ, serving clients in the legal sector.
Work at Thomson Reuters
Kalina Krsoska has been employed at Thomson Reuters since 2019, serving as an Application Support Analyst in Sydney, Australia. In her role, she is part of a global team that provides support to clients in the legal sector, including corporate legal teams and top-tier multinational firms. Her responsibilities include delivering Level 2 and 3 technical support for HighQ, a product utilized in legal services. Additionally, she is responsible for product training, ensuring clients are well-informed about the software's capabilities.
Education and Expertise
Kalina Krsoska has a diverse educational background. She studied at the University of Wollongong, where she earned a Bachelor of Arts/Bachelor of International Studies, focusing on Politics, Global Sustainable Development, and French, from 2012 to 2016. She then pursued further studies at the Université François Rabelais de Tours, achieving a Study Abroad experience in French from 2013 to 2014. Currently, she is enrolled at UNSW, working towards a Master of Applied Linguistics, expected to be completed in 2025.
Previous Experience at Momentum Cloud Technologies
Before joining Thomson Reuters, Kalina Krsoska worked at Momentum Cloud Technologies from 2017 to 2019 as a Customer Service & Software Support professional. During her two years in Surry Hills, she developed skills in customer service and technical support, which contributed to her current role in application support.
Client Relationship Management
In her current position at Thomson Reuters, Kalina Krsoska emphasizes the importance of maintaining deep ongoing relationships with clients. Her role involves progressing her IT skills while ensuring that clients receive the necessary support and training for the software products they utilize. This client-driven approach is essential in the SaaS industry, where understanding client needs is crucial for product success.