Karen Christou
About Karen Christou
Karen Christou serves as the Director of Business Operations at Reuters News, where she has worked since 2019. With extensive experience in global business operations and customer experience management, she has played a key role in managing complex projects across multiple countries.
Work at Reuters
Karen Christou has held multiple roles at Reuters, currently serving as the Director of Business Operations for Reuters News since 2019. In this role, she oversees various operational aspects of the news division. Prior to this position, she worked as the Global Business Operations Manager at Reuters, a role she has maintained since 2018. Her responsibilities include managing customer operations and ensuring efficient communication across the organization. Christou's tenure at Reuters reflects her commitment to enhancing operational effectiveness within the company.
Global Customer Experience Manager at Thomson Reuters
Since 2013, Karen Christou has been working at Thomson Reuters as the Global Customer Experience Manager. In this capacity, she focuses on improving customer interactions and experiences across the organization. Her extensive experience in customer operations has contributed to her understanding of client needs and expectations, allowing her to implement strategies that enhance service delivery and customer satisfaction.
Legal Entity Separation Leadership
Karen Christou led the legal entity separation for customer operations at Reuters, a significant initiative that involved managing operations across more than 50 entities. This project required effective customer communications and interactions with government entities in over 150 countries. Her leadership in this complex process demonstrates her ability to handle large-scale operational challenges and coordinate efforts across diverse geographic locations.
Previous Experience at Custom Computer Specialists
Before joining Thomson Reuters, Karen Christou worked as the Administrative Office Manager at Custom Computer Specialists from 2011 to 2013. In this role, she managed various administrative functions, contributing to the operational efficiency of the organization. This experience provided her with foundational skills in office management and operations that she has carried into her subsequent roles.