Karen Dulaney
About Karen Dulaney
Karen Dulaney is a Product Support Representative at Thomson Reuters, where she has worked since 2017 after spending 11 years as a Technical Support Representative. She holds a Bachelor of Business Administration from Northwood University and is a certified medical coder and biller, reflecting her diverse skill set.
Work at Thomson Reuters
Karen Dulaney has been employed at Thomson Reuters since 2006. She initially served as a Technical Support Representative II for 11 years until 2017, where she provided technical assistance and support to clients. In 2017, she transitioned to the role of Product Support Representative, continuing her work in Carrollton, Texas. Her experience at Thomson Reuters has allowed her to develop a deep understanding of product support and customer service within the technology sector.
Education and Expertise
Karen Dulaney holds a Bachelor of Business Administration (BBA) in Management and International Business from Northwood University, which she attended from 1994 to 1995. Additionally, she earned an Associate of Arts (AA) in Business Administration and Management from Tarrant County College, where she studied from 1985 to 1990. Her educational background is complemented by her certification as a medical coder and biller, indicating her diverse skill set.
Technical Skills and Certifications
Karen Dulaney has completed the SMU Technologies Program, which has enhanced her skills in computer support. She also holds several Microsoft certifications, demonstrating her proficiency in Microsoft technologies. These qualifications support her role in product support and contribute to her technical expertise.
Professional Background
Karen Dulaney has a comprehensive professional background that spans over two decades. Her career began in the field of business administration, and she has since specialized in technical support and product support roles. Her long tenure at Thomson Reuters reflects her commitment to her profession and her ability to adapt to evolving industry demands.