Karl Dreyer
About Karl Dreyer
Karl Dreyer serves as the Technical Lead for Media Technical Support Services at Thomson Reuters in the Americas, where he has worked since 2018. He has over two decades of experience in IT support and technical roles, including previous positions at NAPC and Coloredge.
Current Role at Thomson Reuters
Karl Dreyer currently serves as the Technical Lead for Media Technical Support Services at Thomson Reuters. He has held this position since 2018, contributing to the Greater New York City Area. In this role, he identifies training and knowledge needs for clients and colleagues, ensuring that the team is equipped to provide effective support. He manages and documents all technical projects carried out with clients, maintaining a focus on efficiency and clarity. Additionally, he ensures that client support tickets are resolved in a timely manner, adhering to established Service Level Agreements.
Previous Experience at NAPC
Before joining Thomson Reuters, Karl Dreyer worked at NAPC as an IT Support professional, where he provided second and third-tier support from 2014 to 2018. During his four years at NAPC, he developed skills in troubleshooting and resolving complex technical issues, contributing to the overall efficiency of the IT department. His experience at NAPC laid a strong foundation for his subsequent role in media technical support.
Career at Coloredge
Karl Dreyer spent 19 years at Coloredge, where he held the position of Senior IT Technician from 1995 to 2014. In this role, he was responsible for maintaining IT systems and providing technical support to staff and clients. His long tenure at Coloredge allowed him to gain extensive experience in IT operations, enhancing his technical skills and knowledge in the field.
Educational Background
Karl Dreyer studied at Wagner College, where he focused on Specific Applications and achieved a degree in Computer Programming. He also attended Martin Luther High School, earning a New York State Regents Diploma. His educational background provided him with a solid foundation in technical skills and programming, which he has applied throughout his career in IT support.
Early Career at Color By Pergament
Karl Dreyer began his career at Color By Pergament, where he worked as a Customer Service Representative (CSR) from 1992 to 1995. This early experience in customer service helped him develop communication skills and an understanding of client needs, which have been beneficial in his subsequent roles in technical support.