Karun Saengnil
About Karun Saengnil
Karun Saengnil is a Support Group Leader at Thomson Reuters in Bangkok, Thailand, with a background in Computer Software Engineering and Management Information Systems. He has over a decade of experience in technical support and project management, focusing on product knowledge transfer and support process optimization.
Work at Thomson Reuters
Karun Saengnil has been employed at Thomson Reuters since 2014, currently serving as a Support Group Leader in Bangkok, Thailand. In this role, he interacts with Technical Account Managers, Customer Relationship Management, Technical Helpdesk, and second-level support teams to ensure they are informed about product technologies and roadmaps. His responsibilities include coordinating with various development, QA, and product management teams to deliver high-quality software that aligns with customer business requirements. Prior to his current position, he worked as a Technical Support Consultant from 2006 to 2009 and as a Senior Technical Support Consultant from 2009 to 2014.
Education and Expertise
Karun Saengnil holds a Bachelor's degree in Computer Software Engineering from Chiang Mai University, where he studied from 1997 to 2000. He furthered his education by obtaining a Master's degree in Management Information Systems through an Executive Program at Chulalongkorn University, completing his studies from 2004 to 2007. His educational background provides him with a strong foundation in both technical and management aspects of information systems.
Background
Karun Saengnil has extensive experience in technical support and leadership roles within Thomson Reuters. His career in the company began as a Technical Support Consultant, where he developed his skills in customer support and technical problem-solving. He advanced to Senior Technical Support Consultant before taking on the role of Support Group Leader. His work involves leading transition projects, including the transfer of product knowledge and support processes to teams in Hong Kong and the US.
Achievements
In his current role as Support Group Leader, Karun Saengnil has led significant initiatives, including the transition of product knowledge and support processes to international teams. He collaborates with support management to standardize working methods, enhance support team capabilities, and establish a high-performance support lab. His contributions have been instrumental in improving the efficiency and effectiveness of support operations at Thomson Reuters.