Katharina Beniers
About Katharina Beniers
Katharina Beniers is a Premier Customer Support Consultant with extensive experience in customer service and support roles. She has worked in various capacities across multiple locations, including London and Toronto, since 2010.
Current Role as Premier Customer Support Consultant
Katharina Beniers currently serves as a Premier Customer Support Consultant, a position she has held since 2018 in London, United Kingdom. In this role, she supports strategic customers by addressing queries related to Westlaw and Practical Law. She utilizes various systems, including SAP and ServiceCloud, to manage customer interactions effectively. Her responsibilities include handling access issues, navigation queries, and providing content explanations through both phone and email communication.
Previous Experience in Customer Support
Katharina has extensive experience in customer support roles. She worked as a Customer Service Advisor from 2011 to 2013 in London, United Kingdom, and later as a German-speaking Customer Service Advisor at Wex Photographic from 2010 to 2011 in Norwich, United Kingdom. Additionally, she served as an Order Management and Billing Executive from 2013 to 2014 and as a Senior Order Management and Billing Advisor/Coach from 2014 to 2016, both in London. Her roles have involved liaising with various internal teams for issue resolution and raising website and content issues with editorial and tech teams.
Educational Background
Katharina Beniers studied at the University of East Anglia, where she earned a Bachelor of Arts (BA) degree from 2006 to 2010. She also participated in a Year Abroad program at the University of Kansas from 2008 to 2009. Her educational background has provided her with a strong foundation for her career in customer support and consultancy.
Technical Skills and Tools
In her current and previous roles, Katharina has developed proficiency in various technical tools and systems. She supports strategic customers using SAP, ServiceCloud, and other CRM systems. Her experience includes running usage and user reports for both internal and external stakeholders, which enhances her ability to address customer needs effectively.