Kathleen Barnes
About Kathleen Barnes
Kathleen Barnes is a Customer Success Manager specializing in Direct Tax at Thomson Reuters, where she has worked since 2015. She has a strong background in accounting and client services, with previous roles at Thomson Reuters, Alcon Laboratories, and CompUSA.
Current Role as Customer Success Manager
Kathleen Barnes currently serves as a Customer Success Manager for Direct Tax at Thomson Reuters. In this role, she has been instrumental in enhancing client relationships and ensuring customer satisfaction since 2015. She acts as a liaison between product management, development, and support teams, facilitating communication to address client needs and escalate issues as required. Her responsibilities also include conducting software training sessions for ONESOURCE and Microsoft Excel at the annual user conference, helping clients maximize their use of these tools.
Experience at Thomson Reuters
Kathleen Barnes has extensive experience at Thomson Reuters, having held multiple positions since 2009. She began as an Accounting Intern, where she gained foundational knowledge in tax-related processes. Following this, she worked as an R&D Implementation Tax Associate from 2011 to 2013, focusing on research and development tax credits. Afterward, she transitioned to the role of Client Service Associate from 2013 to 2015, where she further developed her skills in client engagement and support. Her cumulative experience at Thomson Reuters spans over six years.
Previous Positions in Accounting
Before her tenure at Thomson Reuters, Kathleen Barnes worked in various accounting roles. She served as a Junior Accountant at Alcon Laboratories, Inc. from 1983 to 1988, where she developed essential accounting skills. Later, she worked as an Assistant Controller at FirstPlus Financial from 1997 to 1999, overseeing financial operations. Additionally, she held the position of Direct Sales Operations Manager at CompUSA for one year in 1996, where she managed sales operations.
Educational Background
Kathleen Barnes holds a Master of Business Administration (MBA) with a focus on Accounting from Texas Woman's University, which she completed from 2009 to 2013. Prior to this, she earned a Bachelor of Business Administration (BBA) in Accounting from Grand Valley State University between 1992 and 1994. Her educational background has equipped her with a strong foundation in accounting principles and business management.