Kathleen Cruz
About Kathleen Cruz
Kathleen Cruz is a Customer Service Representative at Thomson Reuters, with over seven years of experience in various roles including operations supervision and writing. She holds a degree in Journalism from the University of Santo Tomas and has developed skills in administrative support, client relations, and conflict resolution.
Current Role at Thomson Reuters
Kathleen Cruz has been employed at Thomson Reuters as a Customer Service Representative since 2021. In this role, she utilizes her extensive experience in client relations and administrative support to assist clients effectively. Her position involves addressing customer inquiries and ensuring high levels of satisfaction, contributing to the overall efficiency of the organization.
Previous Experience at KidZania Manila
Prior to her current role, Kathleen Cruz worked at KidZania Manila as a Supervisor for Operations from 2015 to 2020. During her five years in this position, she was responsible for overseeing daily operations and ensuring a smooth experience for visitors. Her role required strong leadership and organizational skills, which she developed further during her tenure.
Background in Journalism
Kathleen Cruz studied at the University of Santo Tomas, where she earned her AB in Journalism from 2008 to 2012. This educational background provided her with foundational skills in writing and research, which she applied in her early career. She briefly worked as a News Writer for The Manila Times in 2011, gaining experience in news reporting and editorial processes.
Experience in Editorial Support
From 2013 to 2015, Kathleen Cruz served as an Editorial Assistant at Philippine Tatler. In this role, she supported the editorial team by managing various tasks that contributed to the publication's workflow. Her responsibilities included assisting with content preparation and ensuring deadlines were met, further enhancing her skills in time management and collaboration.
Skills and Specializations
Kathleen Cruz possesses a diversified skill set that includes administrative support, client relations, writing, research, and time management. She specializes in personnel resource allocation and conflict resolution, which are essential for enhancing workflow efficiency. With over seven years of experience, she has supported editors, supervisors, and managers to improve internal operations across various roles.