Katie Lewis, JD
About Katie Lewis, JD
Katie Lewis, JD, is the Digital Experience Lead for Corporates Accounts at Thomson Reuters, where she focuses on enhancing customer engagement through digital channels. She has a diverse background in law and digital operations, having previously held various roles at Thomson Reuters and other organizations.
Work at Thomson Reuters
Katie Lewis currently serves as the Digital Experience Lead for Corporates Accounts at Thomson Reuters, a position she has held since 2021. In this role, she focuses on optimizing the customer journey through digital channels to enhance customer engagement and retention. Previously, she worked as the Digital Operations & Insights Lead for Corporates Accounts from 2019 to 2021, where she provided analytical insights on digital metrics to inform retention forecasts. Additionally, she served as a Corporate Customer Success Manager from 2018 to 2019 and as a Client Representative - Inside from 2016 to 2018, both positions based in Eagan, Minnesota.
Education and Expertise
Katie Lewis earned her Doctor of Law (J.D.) from the University of Minnesota Law School, completing her studies from 2013 to 2016. She also holds a Bachelor of Arts (B.A.) in Economics/Management from the University of Minnesota-Twin Cities, which she completed from 2009 to 2013. Her educational background provides a strong foundation for her roles in digital operations and customer success within the legal and corporate sectors.
Background
Katie Lewis has a diverse professional background that includes various roles in legal and customer service environments. Prior to her current position, she gained experience as a Judicial Extern for The Honorable Jane Ranum in 2014, a Law Clerk at Mid-Minnesota Legal Aid in 2015, and a Certified Student Attorney & Student Director at the University of Minnesota Law School in 2015. She also held internships and entry-level positions in customer service and youth development, showcasing her versatility and commitment to professional growth.
Achievements
During her tenure at Thomson Reuters, Katie Lewis played a key role in transforming the retention experience through end-to-end digital experiences. Her work has contributed to the optimization of customer engagement strategies and the overall success of digital initiatives within the company. Her analytical insights have informed retention forecasts, demonstrating her impact on the organization's approach to customer experience.