Kelcey Cross
About Kelcey Cross
Kelcey Cross is a Support Product Leader at Thomson Reuters, where he has worked since 2012. He holds a Bachelor of Business Administration from Eastern Michigan University and has extensive experience in training and supporting users of the UltraTax CS software.
Work at Thomson Reuters
Kelcey Cross has worked at Thomson Reuters since 2012, currently holding the position of Support Product Leader. In this role, Cross has been responsible for overseeing the support and training of the UltraTax CS software. Cross began the career at Thomson Reuters as an intern and was offered a full-time position midway through the internship, demonstrating early commitment and capability. The role has involved collaboration with various departments and participation in career fairs, showcasing a dedication to both internal and external engagement.
Education and Expertise
Kelcey Cross earned a Bachelor of Business Administration from Eastern Michigan University, studying from 2008 to 2012. The educational background in Business Administration and Management has equipped Cross with essential skills relevant to the support and training of software products. This academic foundation supports the expertise in managing training programs and liaising between departments within Thomson Reuters.
Background
Kelcey Cross began the professional journey as a Technical Support Representative, assisting CPAs and tax professionals with the UltraTax CS product. This initial role provided valuable experience in customer support and technical assistance. Over time, Cross transitioned into more advanced responsibilities, including coaching and mentoring team members, as well as facilitating training for new hires and interns.
Achievements
In 2014, Kelcey Cross was promoted to a role that included responsibilities such as interviewing, testing, coaching, and mentoring. This advancement reflects a commitment to professional growth and the ability to lead and support others in the organization. Cross has also played a significant role in organizing and facilitating internal training programs, ensuring that new employees are well-equipped to use the UltraTax CS software effectively.