Kevin Jones
About Kevin Jones
Kevin Jones serves as the IT User Support Team Lead at Thomson Reuters, a position he has held since 2021. He has a background in information systems and extensive experience in IT support roles across various organizations, including Virginia Commonwealth University and the Virginia Alcoholic Beverage Control Board.
Current Role as IT User Support Team Lead
Kevin Jones currently serves as the IT User Support Team Lead at Thomson Reuters, a position he has held since 2021. He is based in McLean, Virginia, and has been instrumental in overseeing user support operations. His role involves managing a team that addresses IT issues and ensures efficient support for users within the organization.
Previous Experience at Thomson Reuters
Before his current role, Kevin worked at Thomson Reuters as an IT Support Engineer from 2018 to 2021. During his three years in this position, he provided technical support and resolved IT-related issues for users, contributing to the overall efficiency of the IT department in McLean, Virginia.
Educational Background in Information Systems
Kevin Jones studied at Virginia Commonwealth University, where he earned a Post Baccalaureate Certificate in Information Systems from 2011 to 2013. This program enhanced his technical skills and knowledge in the field of information technology, preparing him for various roles in IT support.
Work History at Virginia Commonwealth University
Kevin has extensive experience at Virginia Commonwealth University, where he held multiple positions. He worked as an IT Executive Aux Support from 2010 to 2017, an Equipment/Application Specialist from 2006 to 2010, and an IT Lab Monitor from 2005 to 2006. His roles involved providing technical assistance and support to students and faculty, contributing to the university's IT services.
Experience in Retail and Technical Support
Prior to his IT career, Kevin worked as a Sales Associate at the Department of Virginia Alcoholic Beverage Control Board from 2009 to 2017. He also had a brief tenure as an EOL Deskside Technician at Genworth in 2010. These roles provided him with a diverse skill set in customer service and technical support.