Khaled El Agroudy
About Khaled El Agroudy
Khaled El Agroudy is a Senior Information Technology Analyst at Thomson Reuters in Cairo, Egypt, where he has worked since 2020. He manages IT projects, focusing on customer satisfaction and system adoption, and has extensive experience in IT operations across various sectors.
Work at Thomson Reuters
Khaled El Agroudy has been employed at Thomson Reuters as a Senior Information Technology Analyst since 2020. In this role, he oversees various IT projects, including hardware and software installations, ensuring they meet established deadlines and deliverables. His responsibilities include gathering feedback from end users to enhance IT systems, demonstrating a strong focus on customer satisfaction and the adoption of technology solutions.
Previous Experience in IT
Prior to his role at Thomson Reuters, Khaled El Agroudy held several positions in the IT sector. He worked as a Data Analyst and Senior Support Engineer at Microsoft from 2014 to 2019. He also served as an IT Specialist at the Canadian Chamber of Commerce from 2007 to 2009 and as an Assistant IT Manager at Ecoassociates from 2009 to 2011. Additionally, he was a Service Desk Engineer at Pepsico Egypt in 2013-2014.
Education and Expertise
Khaled El Agroudy studied at Ain Shams University, where he focused on Accounting from 2003 to 2007. He also attended Abd El Aziz Al Soad Experimental Language School, achieving an 84% in Literary studies from 1991 to 2003. His educational background supports his expertise in IT systems design, implementation, and data security.
IT Operations Management Experience
Khaled El Agroudy has extensive experience managing IT operations across various segments, including Enterprise, Corporate, and Small to Medium Businesses (SMB). His roles have involved designing and implementing IT systems and policies to ensure efficient operations and data security, contributing to improved IT service delivery.