Kiran Kumar
About Kiran Kumar
Kiran Kumar is an Operational Manager at Thomson Reuters in Bengaluru, India, where he has worked since 2017. He previously served as a Customer Service Representative at MphasiS and has a Bachelor of Business Management in Finance from Sri Jagadguru Renukacharya College.
Work at Thomson Reuters
Kiran Kumar has served as an Operational Manager at Thomson Reuters since 2017. In this role, he operates in the Bengaluru Area, India, where he collaborates with various stakeholders to improve escalation performance and processes. His focus is on enhancing customer satisfaction through effective management strategies. Kiran engages with Product Support teams to provide insights into processes and performance, making recommendations for improvements that align with organizational goals.
Previous Experience at MphasiS
Before joining Thomson Reuters, Kiran Kumar worked at MphasiS as a Customer Service Representative for a duration of four months in 2005. This early experience in customer service provided him with foundational skills in managing customer interactions and addressing client needs, which have been beneficial in his subsequent roles.
Education and Expertise
Kiran Kumar earned a Bachelor of Business Management with a focus on Finance and Financial Management Services from Sri Jagadguru Renukacharya College. His studies spanned from 2001 to 2004, equipping him with essential knowledge and skills in financial management, which he applies in his current operational management role.
Stakeholder Engagement and Customer Feedback
In his current position, Kiran Kumar actively works with stakeholders to review and enhance processes related to customer service. He provides valuable customer feedback to these groups, aiming to improve end-to-end performance and overall customer satisfaction. His role emphasizes the importance of communication and collaboration in achieving operational excellence.