Kristal Au Yong
About Kristal Au Yong
Kristal Au Yong is the Head of Commercial Excellence at Thomson Reuters, where she focuses on enhancing customer experience through strategic initiatives. With a background in analytics, innovation, and leadership, she has held various significant roles in the financial services sector, including positions at Scotiabank and the Office of the Superintendent of Financial Institutions of Canada.
Work at Thomson Reuters
Kristal Au Yong currently serves as the Head of Commercial Excellence at Thomson Reuters, a position she has held since 2024. Prior to this role, she was the Head of Customer Experience at the same organization from 2021 to 2024. In these roles, she has focused on enhancing customer interactions and building trust through strategic initiatives. Her leadership aims to create simplified end-to-end experiences for customers, leveraging her extensive background in analytics and innovation.
Experience at Scotiabank
Kristal Au Yong held multiple positions at Scotiabank, including Senior Vice President of Analytics & Innovation from 2019 to 2021 and Vice President of Risk Technology & Strategy from 2017 to 2018. Additionally, she served as the Global Head of FinTech Partnerships for a brief period in 2019. Her work at Scotiabank involved driving innovation and leveraging data analytics to inform growth strategies.
Background in Financial Institutions
Kristal Au Yong began her career at the Office of the Superintendent of Financial Institutions of Canada, where she worked as a Management Trainee from 2002 to 2005 and later as a Senior Supervisor from 2005 to 2006. This experience provided her with a solid foundation in financial regulation and oversight, which she has built upon in her subsequent roles in the financial services sector.
Education and Expertise
Kristal Au Yong earned a Bachelor of Arts in Economics from the University of Waterloo, where she studied from 1998 to 2002. Her educational background has equipped her with analytical skills and economic insights that inform her professional endeavors in analytics, customer experience, and commercial excellence.
Advocacy for Women in STEM
Kristal Au Yong is passionate about championing women in STEM fields and actively mentors upcoming leaders. She advocates for building confidence and trust in customer relationships, emphasizing the importance of strategic initiatives in fostering positive interactions. Her commitment to mentorship reflects her dedication to empowering the next generation of leaders in technology and analytics.